FAQ

Everyone tells me I need a website, that I need to be online. Why?
More and more, customers are shopping, researching, reading reviews while they’re online. Nowadays, this is being done while mobile. If you’re offering a service, word of mouth gets a boost if people learn more about you from your website, where they can access your content, hire you or order products from you online. Have a brick and mortar store? Increase sales to your physical location while making your products available online. The opportunities to boost your business are endless.

How much does a website cost?
The cost of a website varies. It depends on what your goals are, what features you need to include. Our website projects generally start in the $2,000 – $3,000 range for basic business sites and range upward depending on your needs.

How long does it take to design and build a website?
The time we need to spend on a website is related to the size of your site and the features the site requires. It also depends on the availability and quality of content you have for your website. A great website must have great content. The process of developing a website flows more quickly when collaborate together in a timely manner.  The longer it takes to send us your content, review and sign off on milestones, the longer it takes to build and deliver your website! With a strong timely communication, a basic website typically takes around 4 weeks from beginning to end.

What’s a Care Plan?
Your website needs monthly maintenance, monitoring and backups. It also needs fresh content. That content may just be new copy or heavy on new copy and images. You may decide up front there’s value in having someone take care of this for you. You may decide to DIY after going live and realize you need help and don’t have the time. The bottom line, your website shouldn’t become stagnant once it’s launched. We offer care plans to our customers to meet their different needs to make life easy for you.

Do I need my own domain name and web hosting?
Yes! If you already have a web service provider we’ll make sure you are setup properly. If not we’ll help you get you setup with a reputable web hosting company.When you’re promoting your business, you’d rather use an email address with your domain. If you haven’t registered a domain we’ll help you do that too. We’ve met many small business owners who were “held hostage” because they didn’t have the login information to access their website or hosting service. What kind of partnership is that? We have your back.

Will my website work on mobile devices?
Yes, it needs to. All the websites we design work on all devices. Depending on your requirements we can design and develop your site using responsive design so that the site is optimized for mobile devices.

What is a Content Management System (CMS)?
A Content Management System allows you to maintain the pages of your website, without having to build a large set of technical skills. A CMS allows you to edit and add pages, images, products or blog entries to your website. WordPress is our preferred CMS tool. As long as you have a web browser and internet connection, you can access your CMS and update your website from your computer or mobile device.

Do you provide training?
Yes we provide our clients with training on maintaining their website. We like our clients to feel confident and knowledgeable about what they can update on their website.

Can you help me with Social Media and Email Marketing
Absolutely. As part of your project we can include a social media and email marketing service and give you a quote.

What is Search Engine Optimisation (SEO)?
Search Engine Optimisation is all about getting your website higher up in the search results on search engines such as Google. The higher up the results you are the more traffic (and customers) you’re likely to get.

There are many aspects that go into achieving good SEO, and one of the most important is the content on your website. Well written, keyword rich relevant content is the key.

Do you write the content for my site?
We don’t write your content. As a separate service can produce content for you. If you need help with this we can provide a quote for copywriting services.

What is a domain name?
A domain name is your address on the internet. Typically this would be something like yourcompany.com.au

What is web hosting?
Web hosting is a service that allows your website to be viewed on the Internet. It’s basically a computer housed in a data centre that runs your website and email.